Privacy Policy

Privacy Policy, Flanagan Estates Ltd

 Last Updated: 27/10/2024

Flanagan Estates Ltd we are committed to protecting and respecting your privacy. This Privacy Policy outlines how we collect, use, and protect any information that you provide to us when you use our website or services.

1. Who We Are

Flanagan Estates Ltd is a property sourcing company based in York, Yorkshire, England UK, trading as Flanagan Estates Ltd. We are registered with the Information Commissioner’s Office (ICO) and adhere to all UK data protection laws, including the UK General Data Protection Regulation (GDPR) and Data Protection Act 2018.

2. Information We Collect

We may collect the following types of personal data:

• Contact Information: Name, email address, phone number, and postal address.
• Financial Information: If applicable, payment details to process transactions.
• Property Preferences: Details on the types of properties you are interested in for property sourcing.
• Usage Data: Information about your interactions with our website, including IP address, browser type, and browsing actions.

 3. How We Use Your Information

 We use your personal data for the following purposes:

• To provide property sourcing services in line with your requests and preferences.
• To communicate with you, including responding to inquiries and providing updates on new sourcing opportunities.
• For marketing purposes, if you have consented to receive such communications.
• To comply with our legal and regulatory obligations, including anti-money laundering (AML) requirements.
• To improve our website and services.

4. Legal Basis for Processing

We rely on the following legal bases to process your personal data:

• Contractual Necessity: For the performance of a contract or to take steps before entering into a contract with you.
• Legitimate Interests: For improving our services, managing customer relationships, and ensuring security.
• Consent: For marketing communications, where consent is required by law.
• Legal Compliance: For fulfilling legal obligations, including AML and other regulatory requirements.

5. How We Share Your Information

We may share your personal data with:

• Service Providers: Third-party vendors that assist in the delivery of our services (e.g., CRM platforms).
• Regulatory Authorities: To comply with our legal obligations, including HMRC, Property Ombudsman, and ICO.
• Professional Advisors: Such as legal or financial advisors if needed.

We do not sell, rent, or lease your information to third parties.

6. Data Retention

We retain your personal data only as long as necessary for the purposes for which it was collected or to comply with legal obligations. Typically, we retain data for at least a five year retention period to fulfil record keeping requirements.

7. Your Rights

Under UK GDPR, you have the following rights:

• Access: Request access to the personal data we hold about you.
• Rectification: Request correction of inaccurate or incomplete data.
• Erasure: Request deletion of personal data, subject to legal or regulatory retention requirements.
• Restriction: Request limitation on how we use your data.
• Portability: Request transfer of your data to a third party.
• Objection: Object to processing based on legitimate interests.
• Withdraw Consent: Withdraw consent where processing is based on consent.

To exercise your rights, please contact us at info@flanaganestates.co.uk. We may require additional verification to ensure your identity.

8. Security

We are committed to ensuring that your information is secure. We have implemented suitable physical, electronic, and managerial procedures to safeguard and secure the information we collect online.

9. Cookies

Our website uses cookies to improve user experience. You can set your browser to refuse cookies, though this may limit some functionalities on our site. For more details, please see our Cookie Policy.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on our website.

11. Contact Us

If you have questions about this Privacy Policy or how we handle your personal data, please contact us at:

Flanagan Estates Ltd
Lytchett House

13 Freeland Park

Wareham Road

Poole

Dorset

BH16 6FA

Email - info@flanaganestates.co.uk

12. Complaints

If you believe we have not complied with your data protection rights, you may contact the Information Commissioner’s Office (ICO) at https://ico.org.uk or by calling 0303 123 1113.